Smart Card FAQ

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Smart Card FAQ

1.   How to place an order? What processes an order needs?


 

1) The right file to place an order is Coreldraw 9 file, while you can also provide us other vector file, such as, PSD, AI or PDF. We have professioanl designers to convert the design, and it would be sent to clients for final confirmation. Words in the file should be converted into curve, effect (like transparent effect) should be converted into lattice diagram.

2) The interior casing size:85.5*54nnm, outline border size:88.5*57mm, the round corner of the card is 10 degree.

3) The font for small embossing number size is 14, big embossing number  size is 18, it can be indicated by boldface letter, the most digits for small embossing numbers and big embossing numbers is 15 including blank space. Embossing numbers can do silver/gold hot-stamping, individual embossing number is available for special reuqirements.

4) The distance between embossing number and card edge is at least 5cm, the distance from magnetic stripe to card edge( top/bottom) is 4mm, the width of magnetic stripe is 12mm.

5) Contact IC card: the design of embossing number can not be the same postion as the back side of the chip, otherwise, the chip shouldn't be swiped .

6) The design of embossing code can not be the same postion as the back side of the chip, otherwise, the data cannot be read . IC card can reserve vacancy for barcode according to customer's design.

7) Color Coordinate : the ideal range is from 18% to 85%, if the highlight  area lower than 18% or shaded area higher than 85, the gradual change of the color would be worse.

8) Color mode should be CMYK, pure black text or black background should be K100 pure color lump anti-white text, white text need to add a white border.

9) The thickness of the line cannot be thinner than 0.076mm, otherwise, the printing will not appeare.

10) The setting for the shading and the base map should not be lower than 8%,    or it will not appear when finished card .

11) To make a design of contact IC card, the following items should be indicated  before plaing an order:

A. To indicate the quantity of the cards, mark where is the card number begins from and other special requirements. Is card number the small embossing number, big embossing number, prinited number or jet dot number? Does it need to do silver/gold hot-stamping or not? How many signuture panels it has on the back side of the card? Even once the number is 4 or 7, does it need to to get rid of?
B. It need to be mark out as a point when texts or images need to do gold or silver hot-stamping in the front side.
C. It should be indicated clearly in the order draft if there any special crafts for contactless IC card.

12) As the card is different from the printing carrier, the finished card would have centain color difference from the design shows on computer or the paper printed out.

13) The color should be filled in according CMYK color book. The color shows on the computer or print out, cannot be regarded as the printing color of the finished card.

The order preceduce of Zhanfeng Card company:
1. We have special merchandiser who is responsible for communicating with customers, throught web( email, network harddisk, MSN, etc), express, phone, meeting to receive orders and artwork design;
2. We can also help design when customer doesnĄ¯t have an artowork design;
3. Our company is responsible to making a order form after design confirmed, and will also send to customer to have signature for final confirmation;
4. We arrange to begin the production after customer pay deposit( cash, bank transaction). Production time is around 4-8 days, it depends on the card crafts and quantity( we will shorten the production time for special requirements);( full payment before production is reqquired for order below 1000pcs, 30%-50% deposit for order above 1000pcs), balance should be paid before goods delivered, we also accept collection on delivery. 
5. We delivery goods after balance paid.

How to delivery good?
You can choose below ways of take delivery circumstantially:
1. Express delivery 1. Goods pick up by customer 3. Self pick up from airport 4. Self pick up from factory

 


2. Customer's system cannot suport and recognize our sample card?



Reasons:

      1) Customer mistake the chip type, the sample card we provide doesn't match the system.
2) System was encrypted.
3) Cards didn't initialise before reading

Solutions:

      1) Confirm the exact chip type for the system.
2) Comfirm the sytem did not be encrypted before. If encrypted, need to get the passport
3) Cards need to be in

 


3. Color difference from cumputer color and finished cards?



Reason:

1) The file is designed by PDF or AI format.
2) Not fill in CMYK color value.
3) Makeup printing, affected by other files color.


Sulotion:

1) We make all the files in CDR9 before printing, the color of PDF and AI would be a little changed after converted into CDR9. If customers have high demandings in color, you can choose to printing film which supports AI format,  but that will add a setup cost.
2) All the files need to use CMYK color, in addition, the same color value shows different in different computers, so it would be the normal circumstance if the printing color following 90% of the computer color.
3) If you have high demandings in color, you can choose to printing the card specially, but need to add a setup cost.
4) To make sure the best printing effect, please provide vector file of CDR9 artwork design. If sample card exsits, you can also provide us sample card to follow the color. The design file need to remain 3mm bleed, design size is 88.5*57mm.

 


4. Production time behind schedule ?



Reason:

1) For special time ( such as, National Day, the end of the year, etc), there are many orders in a hurry, the production time would be longer than normal.
2) Complicated crafts, high quality requirements.


Sulotions:

1) For urgent order, please communicate with our customer service before placing the order, you can consider to open a special board to shorten the production time.
2) As all the products have to pass strict quality control, we only delivery goods after quality guaranteed.
3) All orders produce in order according to the ordering date, we treat every customer the same.

 


5. How to guarantee after service?



1) All products of our company have one year free after service ( non-human damage, if the chip quality problem, totally free for maintainance or replacement).
2) We have customer-service workers to to trace products' quality and after service, we have the first-hand information of customers' card using situation, and report to the QC Deparment about products quality and technological problems, keep in touch with cusomters all the time.
3) Customers can talk to our QC Department anytime about the quality probolems, we welcome and will pay attention to your value apinions.
4) ZF card always regards "intergrity wins the world" as our management idea, we don't accpet unqualified products, we don't delivery unqualified products!

 


 


6. What guarantee for quality?


 

1) ZF card imports foreign raw material, and have special workers testing the materials stictly in testing room.
2) In computer scratch card design system, ZF card computer program ensure the award grade structure 100% correct. We have perfect data checking and testing management to ensure 100% correctness of the production data.
3) ZF card has independent internal quality control stystem, every process has strict quality testing in production, randomly choose products to have beam, chemistry, temperature and machine testing, and make sure have instant feedback of quality problems.
4) ZF card promises to produce goods according to customer's quanlity requirements strictly, and promise the products we produce can be normal and scientific used.
5) ZF card promise that the proportion of bad cards we produce would be within 3/1000( except human damage). Once over 3/1000, we will exchange the bad card for free( except human damage). If over 1/100, we will remake the cards and bear all the expenses.
6) If customer requests card mantainance or exchange because of card quality problem, ZF card promise to give response within one working day, repair within 7 working days; If need exchage, we will remake in shortest time.
7) ZF card guarantee card material, we difinitely don't use recycle material and inferior-quality material to cheat customers.
8) ZF card produce products with intergrity, we keep producing 15-20% more cards every order to make up the QC Elimination rate, we never won't do QC but only to pursuit price competition, and pack directly to reduce quality standard.
9) We won't receive big order to push down small order, and elongate the production time of small order.


 


7. What crafts IC card has normally?



Common crafts:

1) IC can be designed according to the files customer provides, customer can also provide design file.
2) The thickness range of IC card is from 0.5mm to 2mm, the interantional standard thickness is 0.84mm
3) The standard size of IC card is 85.5*54mm, the rounded corner value is 10 degree.
4) IC can be printed on one side and both sides, we use digital printing, silkscreen printing or offset printing(CMYK full color printing), it can also print pantone color(offset special printing, silkscreen special printing, gold/silver printing).
5) Every IC card can be printed on different number, text and printing number(printing number includes white/black printing number, gold/silver printing numer), laser number ( yellow/black laser nuimber), embossing number(gold/silver, big/small).
6) IC card can add signature panel or writable board( area which can be written by hand)
7) IC can add hi co or lo co magnetic stripe(3 tracks) according to customer's requirements, , this kind of card is called IC magnetic stripe card.
8) IC card can be digged round hole or strip-type hole.
9) IC can be printed jet dot number and scratch stripe( common used as rechargeable card/phone card/lottery card, etc), this kind of card is called scratch card, it can be also called as passport card.
10) IC card can be printed different kinds of barcode, it is barcode card( barcode cards which common used are code 39, code 128 and EAN code).
11) The number of IC can be sequential, or personality and irregular code. It can also be printed as the UID number of the chip( the UID code common usded are ABA code, WG code, Manchester code, decimal code and hex code)
12) IC card can be made into square, round or other irregular shapes, this kind   of card is called irregular card, this kind of card is called special-shaped card. we can make epoxy card which has crystal effect, it can be digged hole, to put through a rope.
13) IC card can be printed with gold-silver background, it is called flash gold card.
14) IC card can add gold/silver hot-stamping, it is called stamping card (common used are gold/silver stamping, red gold stamping, blue stamping, gold/silver laser, etc)
15) IC card can be forsted, glossy or matte surface, it can also add UV to make it has an effect of embossing, and anti-fake effect( the anti-fake sign cannot be seen in the surface, only when you take a UV lamp to shine on it)
16) IC can use like PVC, ABS or PET such high-temperature material, and half transparent or full clear material, it is called transparent card.




GUANGZHOU ZHANFENG SMART CARD TECHNOLOGY CO.,LTDFree Call: 400-858-9055

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